Delivery Area: We offer shipping services across the United States.
Shipping Costs: Enjoy free shipping on all orders.
Estimated Delivery Times:
- Handling Time: 1-2 business days (Monday-Friday)
- Transit Time: 2-4 business days (Monday-Friday)
- Order Cutoff Time: 6:00 pm (GMT-5:00) Eastern Standard Time (New York)
Order Tracking: Once your order ships, you’ll receive an email with a tracking number. Please allow up to 48 hours for tracking information to update.
Delivery Issues: If your order hasn’t arrived within 15 days of receiving your shipping confirmation, please contact us at support@growglade.shop with your name and order number.
Track Your Order: Visit our Tracking page at GrowGlade.shop or click here to track your order.
Returns: We accept returns within 30 days of delivery for unused items in their original condition. Shipping costs for returns are the responsibility of the customer.
Damaged Items: If your order arrives damaged, please email us at support@growglade.shop with your order number and a photo of the damaged item. We will assist you promptly. For more information, please refer to our Return and Refund Policy.
Order Cancellation: You can cancel your order within 24 hours of placing it directly from your confirmation email. For cancellations after 24 hours, please email support@growglade.shop.
Lost or Missing Items: If you believe an item is missing from your order, please contact our customer support team at support@growglade.shop for assistance.
For further assistance, reach out to us at support@growglade.shop. We’re here to help!
Get In Touch:
- Email: support@growglade.shop
- Phone Number: +1 (339) 674-1654
- Business Address: 345 Huntington Ave, Boston, Massachusetts 02115, United States
