This Privacy Policy is provided by growglade.shop (“we,” “us,” or “our”) to inform you about how we collect, use, and disclose your Personal Information when you visit or make a purchase from our website.

Contact Information: If you have any questions about this policy, require more information about our privacy practices, or wish to make a complaint, please contact us through the following methods:

  • Email: support@growglade.shop
  • Phone: +1 (339) 674-1654
  • Address: 345 Huntington Ave, Boston, Massachusetts 02115, United States

Collecting Personal Information

When you access our website, we gather specific information about your device, your interaction with the site, and data necessary to process your purchases. Additional information may be collected when you reach out to us for customer support. In this Privacy Policy, we refer to any information that identifies you as an individual as “Personal Information.” Please see the following details on the types of Personal Information we collect and the reasons for doing so:

Device Information

  • Purpose: To optimize our website and perform analytics on site usage.
  • Source: Automatically collected using cookies, log files, web beacons, tags, or pixels.
  • Disclosure: Shared with our processor Shopify.
  • Personal Information Collected: Web browser version, IP address, time zone, cookie data, viewed products or pages, search terms, and site interaction.

Order Information

  • Purpose: To fulfill your orders, process payments, arrange shipping, provide invoices, and offer customer support.
  • Source: Provided by you during the purchase process.
  • Disclosure: Shared with our processor Shopify.
  • Personal Information Collected: Name, billing address, shipping address, payment details (including credit card numbers), email address, and phone number.

Customer Support Information

  • Purpose: To offer customer support.
  • Source: Provided by you.
  • Personal Information Collected: Name, shipping address, email address, and phone number.

Minors

Our website is not intended for individuals under the age of 21, and we do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request its deletion.

Sharing Personal Information

We share your Personal Information with service providers to assist in providing our services and fulfilling our contractual obligations. For instance:

  • We may share your Personal Information to comply with applicable laws, respond to legal requests, or protect our rights.

Using Personal Information

We use your Personal Information to provide our services, including offering products for sale, processing payments, shipping orders, and updating you on our products, services, and offers.

Lawful Basis

Under the General Data Protection Regulation (GDPR), if you are an EEA resident, we process your Personal Information based on:

  • Your consent,
  • Contractual obligations,
  • Legal compliance,
  • Protection of vital interests,
  • Public interest tasks, or
  • Legitimate interests that do not override your rights.

Retention

We retain your Personal Information for our records when you place an order, unless you request its erasure. For more details on your right to erasure, please refer to the ‘Your Rights’ section below.

Your Rights

GDPR If you are an EEA resident, you have rights regarding your Personal Information:

  • Access your data
  • Port your data
  • Correct, update, or erase your data
  • Object to automated decision-making
  • Request data transfer outside of Europe

Exercise these rights by contacting us through the provided contact information.

CCPA If you are a California resident, you have rights including:

  • Access your data
  • Port your data
  • Correct, update, or erase your data
  • Designate an authorized agent for requests

Cookies

We use various types of cookies to enhance your browsing experience. Cookies remember your actions and preferences and provide information on site usage. You can manage cookies through your browser settings, but please note that this may affect your user experience.

Do Not Track

We do not alter our data collection practices in response to “Do Not Track” signals from your browser.

Changes

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. Please review this policy periodically for updates.

Get In Touch

  • Email: support@growglade.shop
  • Phone: +1 (339) 674-1654
  • Address: 345 Huntington Ave, Boston, Massachusetts 02115, United States